- Acknowledge the mistake as soon as possible
- Take responsibility -- even if you don't think it's your fault
- Move quickly to fix the situation
- Figure out what went wrong and act to prevent it in the future.
It's a simple formula. Yet it seems impossible for many people to follow. If you don't follow it, you cannot claim to be much of a manager or leader, no matter what your title. Back to Harry for what to do if you can't follow the formula:
If you can't stand the heat, get out of the kitchen...and stop whinging!
(c) Rebecca Staton-Reinstein, Advantage Leadership, Inc.