Thursday, November 22, 2007

You want to start planning when?

Government Seeks Small Business to Supply Strategic Planning Services
...That headline in an email came to my attention immediately and I kept reading the Request For Proposal. It sounded more and more intriguing as I raced through the details. I stopped for a moment when it said the firm would need top security clearance. But I didn't think that would be a problem. After all, my book, Success Planning: A 'How-To' Guide for Strategic Planning, is used by one of the US military's war colleges...

So I kept on reading and thinking about what they were requesting and how my company fit all the requirements. They also wanted only small businesses to bid on the job. Finally I got to the last line where they let the cat out of the bag...or should I say Baghdad...That's right...the government is ready to do strategic planning in Iraq!

What? Did I read that right? Politics aside, folks, it's a little late...Shouldn't they have had a strategic plan before? But I promised I wasn't going to write about politics...

Wait a minute...Is it really so absurd to engage in serious strategic planning? Even now?

Maybe not...Stick with me. What about your own business or organization? Is everything going 100% the way you want? Are all your results moving in a positive direction? Are you facing some tough challenges or even disaster? Where do you need to be by this time next year? What changes do you need to make to assure your future?

You see, strategic planning can start any time. The key is to do a thorough and excruciatingly honest situational analysis of every aspect of your operation. Be sure to include a SWOT Analysis: What are your Internal Strengths and Weaknesses and what are your External Opportunities and Threats?

Prioritize these based on their levels of impact -- High, Medium or Low. Or, if you need more sophistication, you can assign numbers or weighting factors. Then decide which of your highest External Threats you need to have a contingency plan for and how you can leverage the highest External Opportunities.

As you go through your planning process and set your Goals and Objectives -- the descriptions of the results you want -- go back to your Internal Strengths and Weaknesses. Decide how you will use your Internal Strengths (especially your highest ones) to help you meet your Goals and Objectives. These will be specific tactics that you will execute. Then look at the Internal Weaknesses. Which of them (especially the highest ones) will have a negative effect on reaching your Goals and Objectives? Decide which specific tactics -- actions --
you will need to take to mitigate or minimize these Weaknesses.

Remember, many people remember to look at the 'worst case' and forget to look at the 'best' case to maximize their Internal Strengths. Now all you have to do is execute your plan!

So maybe it's a great idea for the government to start this sort of analysis and planning in Baghdad...Plus, it's a fabulous opportunity for some small business...

And, no, I will not be applying for the job...Facilitating planning sessions in a flack jacket is not my idea of following Dr. W. Edwards Deming's dictum to 'have joy in work!'


-- Rebecca Staton-Reinstein, Ph.D., President


Advantage Leadership, Inc.




* * * * *


Want to learn more about creating a strategic plan that gets robust results?

There are two easy ways to get our best selling book, Success Planning: A 'How-To' Guide for Strategic Planning. It is now used in hundreds of companies world wide and is part of the curriculum at one of the US military War Colleges.

(1) Buy it directly from our website: www.AdvantageLeadership.com/book.html Add on our unique 30-day e-mail mini-course on strategic planning for more practical tips and techniques.

(2) Buy it on Amazon: Search on Strategic Planning -- we are on one of the first few pages

* * * * *


Look for our new book, Conventional Wisdom How Today's Leaders Plan, Perform and Progress Like the Founding Fathers early in 2008 and read more about how leaders handle mistakes and much more.

Based on the US Constitutional Convention of 1787 and interviews with successful CEOs, this unique business book combines history and business. I examine the Convention as an example of typical strategic planning with all of its creativity and messiness. Spring forward to the present and see how today's CEOs use the same techniques to transform their companies and translate vision into reality. Learn from all of the leaders --what works in the real world so that you can improve your own abilities as a strategic leader.

Saturday, October 20, 2007

Mistakes Were Made!

Mistakes were made...Every time I hear that phrase I cringe...How about you?

Mistakes were made...so vague, so passive, so un-leader like. Yet, people keep using it. It screams out from the headlines and assaults our ears from the TV.

Mistakes were made... At first it looks like the leader is taking responsibility for the mistakes. But study the grammar more closely and another picture emerges.

Mistakes were made...What does it really mean? 'Mistakes' is the subject of this sentence in the passive voice. But the object of the sentence -- by whom -- is not stated. By whom? We don't know.

Mistakes were made...What the leader is really saying is, "OK, folks, we tried to hide the mistakes but now you've got the evidence. So we have to say something that sounds like we're on top of it and sounds like we're taking responsibility. It also buys us time to decide whom to sacrifice...whom to throw over the back of the troika to the wolves -- the press, the public, the employees. Maybe while they're gnawing on those bones, we can think of something else to divert their attention."

Mistakes were made indeed...The first mistake is that we made a bad decision. But then we compound it by ignoring it, covering it up, blaming someone else or taking actions that are incorrect. There is only one correct answer.

"I made a mistake. I take responsibility.

Here's what I'm doing to fix it.

Here is what I've learned.

Here's how I will apply that in the future.

I will take the consequences."


I've interviewed a wide variety of leaders for my new book on strategic leadership. I chose them because they had a track record for translating vision into reality and transforming their organizations. I asked each one what their worst business decision was and what they did about it. They all had similar reports. These are typical:
"There was a story in the newspapers about a major mistake we made. You can make excuses for it or you can be transparent about what happened. I walked the media through it and they accurately described it to the public. I hope other companies who read the story will learn from it. The key is to take an adverse incident like that and turn it into something that we can learn from so it doesn't happen again."


"Mistakes? I've made some doozies! The ones I've always regretted were the ones where I reacted and said something I didn't mean. I was confronted with an email I had sent. I learned a lot from by boss that day about what a great executive does. He told me to go immediately to everyone on the list and apologize. It was hard but I did it. I learned a lot from that."


How do you create that environment of responsibility for the entire company? Listen to another CEO:


"I want everyone to see our corporate values walking down the hall every day. Let's combine the mind and the heart and have a mission and a culture. They've heard so much about making money, budget and business plans. When we switched to emphasizing the mission, values and culture, the metrics followed and we went from single to double digit returns."


Nary a one of the CEOs I interviewed said 'mistakes were made' or any of its variants. Their message was clear. Real leadership, strategic leadership, is about taking responsibility every day for the decisions you make and living your values in your actions.

I heard a story on the news that brought it all home in a different context. A high school student's parents were suing a teacher and the school system. The student, who had a good record, made a decision to turn in a class project late. The teacher had made it plain that late projects would not be accepted so the student earned an 'F.' The student made the decision not to turn the project. Now the parents are suing for the 'trauma' their offspring 'suffered.'

Mistakes were made! What lesson is this young person learning? What lessons are we teaching our employees and colleagues...ourselves?

I have some advice: Let's ban that despicable phrase, 'Mistakes were made,' from the language. Let's take full responsibility for our bad decisions, learn from them AND take the consequences. Let's demonstrate our values 'walking down the hall.'

-- Rebecca Staton-Reinstein, Ph.D., President


Advantage Leadership, Inc.




* * * * *


Want to learn more about creating a strategic plan that gets robust results?

There are two easy ways to get our best selling book, Success Planning: A 'How-To' Guide for Strategic Planning. It is now used in hundreds of companies world wide and is part of the curriculum at one of the US military War Colleges.

(1) Buy it directly from our website: www.AdvantageLeadership.com/book.html Add on our unique 30-day e-mail mini-course on strategic planning for more practical tips and techniques.

(2) Buy it on Amazon: Search on Strategic Planning -- we are on one of the first few pages

* * * * *


Look for our new book, Conventional Wisdom How Today's Leaders Plan, Perform and Progress Like the Founding Fathers early in 2008 and read more about how leaders handle mistakes and much more.

Based on the US Constitutional Convention of 1787 and interviews with successful CEOs, this unique business book combines history and business. I examine the Convention as an example of typical strategic planning with all of its creativity and messiness. Spring forward to the present and see how today's CEOs use the same techniques to transform their companies and translate vision into reality. Learn from all of the leaders --what works in the real world so that you can improve your own abilities as a strategic leader.